SIDE BAG GREEN

• HAND WASH COLD

• DO NOT USE BLEACH/CLOREX

• RAPIDLY DRY METAL FITTINGS

• HANG DRY

*DRY CLEANING IS PREFERRED*

For security reasons, packages cannot be opened or inspected while the courier is waiting.

We aim to deliver all orders within 2–4 business days. Delivery times may vary based on your location. Shipping costs are calculated at checkout according to your destination city.

• We want you to be fully satisfied with your purchase. If not, you may return or exchange any item within 14 days, provided it is in its original condition.

• Return & Exchange Fees:
– Cairo, Giza & Alexandria: 75 EGP (for shipping & handling).
– Other governorates: between 85-135 EGP (for shipping & handling) depending on the delivery city.
(Fees apply to both refunds and exchanges, except for wrong/defective items.)

Please Note: Original shipping charges are non-refundable.

• Refunds: Once your return is received and approved, your refund amount (minus the original shipping charges and applicable return fees) will be issued within 7–10 business days from the refund request.

• Items without the Helio ticket, worn, used, or damaged are not eligible for return/exchange.

• If you receive a wrong item or a defective product, we offer a free exchange or full refund—based on your preference—within 14 days.